Transactional Process Improvement

By understanding the business processes that produce and deliver products and services to a satisfied customer, an organization can systematically analyze the time and activities behind that value creation.

Process Improvement that delivers results

  • Call center operations
  • Medical claims processing
  • Insurance claims processing
  • Administrative processing
  • Significant reductions in processing cost per claim
  • Significant improvements in labor efficiency while processing
  • Claim/Work tracking for individuals with real time data
  • Resource planning and staffing solutions
  • Processing time standards development


It is hard to manage something you cannot see. We'll help you see the status of work flowing through your call center, claims processing departments, or other administrative processes. We are experts at developing real time work tracking that can reduce costs by millions of dollars.

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